Terms of service

Welcome to The Dinky Shop! These Terms of Service (“Terms”) govern your use of our website, services, and products, so please read them carefully before shopping with us. By accessing or using our site (www.thedinkyshop.com), placing an order, or engaging with our services, you agree to be bound by these Terms.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their enjoyment of the site. You may not use the site to distribute harmful content, commit fraud, or engage in any activity that could damage our reputation or disrupt our business.

2. Product Information

We do our best to ensure all product descriptions, images, prices, and availability details are accurate. However, from time to time, errors may occur. If we discover a mistake in your order (such as incorrect pricing or availability), we reserve the right to correct it and cancel or modify the order. We will notify you of any such changes.

Please note that actual product colours and packaging may differ slightly from images shown on our website due to lighting, manufacturing updates, or screen differences.

3. Orders and Payment

By placing an order on our website, you are offering to purchase a product subject to these Terms. All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion.

Prices are listed in Singapore Dollars (SGD) unless otherwise stated. Payment must be made in full before the order is processed and shipped. We accept a variety of secure payment methods, including credit cards, debit cards, and selected e-wallets.

4. Shipping & Delivery

We aim to pack and ship orders promptly, but delivery times may vary depending on location, courier availability, and public holidays. While we do our best to meet expected timelines, we cannot be held responsible for courier delays once the parcel has left our facility.

More details can be found in our Shipping Policy.

5. Returns & Refunds

Our Return & Refund Policy outlines the conditions under which returns are accepted. In general, we offer a 7-day return window from the date of delivery, provided the item is unused and in its original packaging.

We do not accept returns for sale items, opened hygiene products, or personalised goods. For full details, please refer to our Return & Refund Policy.

6. Promotions and Discount Codes

From time to time, we may offer promotional discounts or coupon codes. These codes are valid only for a limited time and are subject to specific terms and conditions. We reserve the right to cancel or modify promotions at any time without prior notice.

Only one discount code may be used per order unless otherwise stated.

7. Intellectual Property

All content on The Dinky Shop website, including text, images, logos, graphics, product descriptions, and digital assets, is the property of The Dinky Shop or its licensors. You may not reproduce, republish, or distribute any content without our written permission.

8. User-Generated Content

If you tag us on social media, leave reviews, or submit photos of our products in use, you grant The Dinky Shop permission to repost, reuse, or feature such content for promotional purposes, unless you tell us otherwise in writing.

9. Limitation of Liability

To the maximum extent permitted by law, The Dinky Shop shall not be liable for any indirect, incidental, or consequential damages that result from the use of or inability to use our products or services. All products are provided "as is" and "as available."

We make no warranties, expressed or implied, about the accuracy or completeness of the site’s content, and disclaim liability for any bugs, downtime, or errors on the site.

10. Account Information

If you create an account on our website, you are responsible for keeping your password secure and for all activity under your account. Please notify us immediately of any suspected unauthorised use.

We reserve the right to suspend or terminate accounts that violate our terms or misuse the site.

11. Governing Law

These Terms of Service and any separate agreements shall be governed by and interpreted in accordance with the laws of the Republic of Singapore.

12. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the date of the last update. By continuing to use the site, you agree to the revised Terms.